Reading Time: 4 minutes Customer service, exclusive products, ambience, pricing and systems are all important to the coffee giant – and you
Tag: Customer service
5 ways to ensure your customers pay on time, every time
Reading Time: 4 minutes It’s important to keep a steady hand on the finances to ensure there is always enough money available to pay your own bills
Five reasons why you may be losing sales
Reading Time: 3 minutes We need to care about our customers and why they came to us, train our staff, find strategies that work and then measure it all
Retail thrives when it embraces its customers
Reading Time: 3 minutes In an age when the transactional has overtaken the transformational, businesses need to get personal
When customer service isn’t enough
Reading Time: 3 minutes Lack of clarity, training, measurement, accountability and rewards all impact sales
Why has WestJet lost its fun (and competitive advantage)?
Reading Time: 3 minutes When we value minimization over people, morale begins to suffer because nothing is rewarded except saving money
Should hunting be banned in your business?
Reading Time: 3 minutes Discover ways of baiting your customers so they come back to you and you will never starve
It’s halftime! Are you winning?
Reading Time: 3 minutes Most small business leaders have no defined goals, they’re unsure what to keep track of and they’re floating from year to year
My fireplace just helped renew my faith in humanity
Reading Time: 3 minutes A household calamity, an accommodating retailer, some dirty and hard work, and a twofold payoff at the end