Reading Time: 3 minutes If your business is to survive the next few years of economic constraints, you need to passionately create value for your customers
Tag: Customer service
Putting your business face on Facebook can pay off
Reading Time: 3 minutes If you’re just starting your business page or want to spruce up the one you have, here are seven things you need to do
Developing rock-solid client service in your business
Reading Time: 3 minutes If your business isn’t delivering top-notch customer or client service today, you’re likely not long for this world
How to reduce the odds of ending up with bad clients
Reading Time: 3 minutes Breaking up with bad clients may be tough but you’ll end up clearing away the clutter and the negative energy that lies in the path of your success
Five principles for a better sales force
Reading Time: 4 minutes How to create a training program that builds relationships and increases sales
The keys to customer service you may have forgotten
Reading Time: 3 minutes Serve customers with people who like people. Keep your employees accountable. And exceed your clients’ expectations
Poor customer service suggests Telus is doomed
Reading Time: 4 minutes After wasting hours of my life, I realized I was not the valued customer Telus continued to claim I was
How to create a business that can survive a century
Reading Time: 4 minutes You need to create a foundation now that establishes strong communication and systems, and the ability to adapt
Turning away a sales prospect might be the best thing you can do
Reading Time: 4 minutes Instead of thinking about closing every deal, we should be thinking about creating long-term value
The cost of a smile – and the big payoff for your business
Reading Time: 3 minutes People are more likely to buy from those who are smiling. And happy staff solve problems easier than sombre workers