Three stories that highlight their impact on the bottom line
Tag: Customer service
How to create a successful workplace culture
Winning strategies for building a vibrant workplace culture
My 13-hour ordeal with WestJet and how I fought for compensation
Do WestJet shareholders really believe this is the best way to run an airline?
The double-edged sword of customer feedback
The ups and downs of online shopping
Consistency and congruency key to your business success
Always be reliable and true to your values if you want to succeed
How visiting a car dealership can be like staying at a five-star hotel
DALE JOHNSON: Genesis Saskatoon has been honoured for outstanding service by the Forbes Travel Guide
Service with a smile: the simple formula for success
Four tips to transform the customer service your business offers
Are good salespeople manipulative?
Good salespeople are caring, ask great questions, follow a system and are persistent
Who’s paying attention to the essential details in your business?
Documenting, teaching and training your staff on what they need to do is critical to success
How generative AI is changing the future of customer service
The transition from overworked customer service staff to AI will happen quickly