Reading Time: 3 minutes What does a properly functioning board of directors look like and how can its members pull their weight?
Author: David Fuller
Poor customer service suggests Telus is doomed
Reading Time: 4 minutes After wasting hours of my life, I realized I was not the valued customer Telus continued to claim I was
You’ll reap what you sow if you don’t bail on your business too early
Reading Time: 3 minutes As entrepreneurs we all heed our calls, we plant our seeds and hope they germinate. But we need to stay patient
How to create a business that can survive a century
Reading Time: 4 minutes You need to create a foundation now that establishes strong communication and systems, and the ability to adapt
Finding our way through the work maze to retirement
Reading Time: 3 minutes Business leaders need to create a culture where everyone contributes with passion and where everyone can plan for their future
Turning away a sales prospect might be the best thing you can do
Reading Time: 4 minutes Instead of thinking about closing every deal, we should be thinking about creating long-term value
The hard knocks of opportunity
Reading Time: 3 minutes If we invested in every opportunity that was presented to us, chances are we would be broke
Why an SNC-Lavalin failure would be good for Canada
Reading Time: 4 minutes Canada shouldn’t tolerate bullies. And we need to stand firm in the face of business practices we find unacceptable
Waste not, want not and your business will profit
Reading Time: 4 minutes When you need to find savings in your business, look at the areas of systems, energy, people and inventory
The cost of a smile – and the big payoff for your business
Reading Time: 3 minutes People are more likely to buy from those who are smiling. And happy staff solve problems easier than sombre workers