How shared values create a cohesive business culture

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Six key strategies for unlocking the power of shared values in your organization

Carol Kinsey GomanA sales manager read an article about his company’s refusal to deal with any country where under-the-table money was part of the negotiation process. He circled the article, wrote “Right on!” in the column, and mailed it to his CEO. The attached note said: “I’m proud to work in a company whose values reflect my own.”

Webster defines value as “a principle, standard or quality considered inherently worthwhile or desirable.” The root is the Latin valour, which means strength.

The best values serve as a source of strength for an enterprise or an individual. And as leadership effectiveness moves from control to collaboration, the key to bonding people to the goals of the organization automatically becomes the intangibles – trusting relationships, emotional attachment and shared values.

Strong, shared values turn an organization into a kind of hologram, in which every part contains enough information in condensed form to describe the whole. An observer can see the entire organization’s culture and ways of doing business by watching one individual – whether a production-floor employee, the receptionist at the front desk or a senior manager. There is a consistency and predictability to their behaviour that customers, suppliers, partners and other employees can count on.

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Achieving this kind of integration takes much more than crafting a values statement. That may be where leaders start, but it’s only a beginning. Values must be integrated into processes, policies and organizational behaviour before they become tangible – a shared understanding of “how we do things around here.” And that takes an enormous amount of time, focus and effort. It also takes a focused leadership strategy.

Here are six tips to consider when creating such a strategy:

Walk before you talk

When a company wants to highlight any core value – we’ll use collaboration as an example – I recommend holding back all official communication …

  • until members of the executive team fully understand how their behaviour is perceived and how they might have to change in order to model the candour and inclusion they want from others;
  • until there’s a system developed (or at least in the works) for teaching collaborative skills to employees;
  • until there’s a process in place for training managers as collaborative leaders;
  • until there’s an appropriate shift from individual to team accomplishments in reward and recognition programs.

Tie values to business goals

All core values need to be connected to strategic objectives. With the value of diversity, for instance, leaders need to present the business case – explaining why diversity is not only the right thing to do but also why it’s crucial to the organization’s success.

Diversity should be positioned as a positive force for bringing in new ideas, fresh perspectives, better customer service (especially as the customer base also becomes more diverse) and more effective problem-solving potential.

Paint a picture of values in action

People need to see how values actually operate in their day-to-day experience. If the organizational value is work-life balance, leaders need to identify specific behaviours that demonstrate this kind of balance.

Better still, they need to find organizational examples where the company’s objectives are well served by a flexible work arrangement – and tell those real-life workplace stories.

Develop the corporate mechanisms that bring values into reality

3M allows scientists to spend 15 percent of their time working on whatever interests them, requires divisions to generate 30 percent of their revenues from new products introduced within the past four years, has an active internal venture capital fund and grants prestigious awards for innovations.

I don’t know if 3M has a formal values statement, but I know what they value.

Create linkage

Ultimately, the leader’s role is to create a linkage between the organization and its employees. This goes beyond ensuring everyone knows where the company is headed, what’s expected of them and how their contributions fit into the overall strategy – although all of those concepts are vitally important.

True linkage, the kind that bonds committed employees to the success of the organization, comes when there is a deep connection between the values of the company and those of the workforce.

As a leader, the most effective way of developing this powerful connection is to encourage employees to clarify their own values and to see how they fit within the values of the organization.

Track your values alignment

Leaders who utilize a “Say/Do” survey to periodically monitor employee perception can make sure that the organization stays on track. Such an inquiry identifies values that have been integrated into organizational behaviour and shows where gaps still exist.

Typical survey questions are: “This is what our values state. What actions do you see us taking that are in alignment with our values? What behaviours are out of alignment?”

The right strategy has the power to turn your organization into a hologram – to make its values come alive!

Carol Kinsey Goman, PhD, is an executive coach, consultant, and international keynote speaker at corporate, government, and association events. She is also the author of STAND OUT: How to Build Your Leadership Presence.

For interview requests, click here.

The opinions expressed by our columnists and contributors are theirs alone and do not inherently or expressly reflect the views of our publication.

© Troy Media
Troy Media is an editorial content provider to media outlets and its own hosted community news outlets across Canada.

By Carol Kinsey Goman

Dr. Carol Kinsey Goman is an international keynote speaker for corporations, conferences, universities, and government agencies. She is an authority on the impact of body language in the workplace. Her list of clients span more than 300 organizations in 26 countries.

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